Refund policy

✅ Return & Replacement Policy
We want you to have a hassle-free shopping experience. If you are not satisfied with your purchase or encounter any issues, please review our detailed Return & Replacement Policy below.

Eligibility for Return & Replacement:

You can request a return or replacement under the following conditions:

  • Return Window: Returns or replacements are accepted within 5 days of receiving the product.

  • Product Condition: The item must be unused, undamaged, and in its original packaging with all accessories, manuals, and warranty cards included.

  • Proof of Purchase: You must provide the original invoice/receipt as proof of purchase.

Non-Returnable & Non-Replaceable Items:

Certain products are not eligible for return or replacement, including:

  • Tempered Glass: Due to the fragile nature of tempered glass, it is non-returnable.

  • Damaged by misuse: Products with physical damage due to improper handling, accidental drops, or mishandling.

  • Tampered or altered items: Items with missing serial numbers, security tags, or tampered packaging.

  • Consumable or hygiene-based products: Items such as cleaning kits, mouse pads, etc., that are opened or used.

  • Clearance sale or discounted items: Products purchased during clearance sales or final sales are non-returnable.

Replacement Terms & Conditions:

If you receive a defective, damaged, or incorrect product, you are eligible for a free replacement under the following terms:

  • Defective or Malfunctioning Products: If the product does not function as intended due to a manufacturing defect, we will arrange for a free replacement.

  • Damaged During Transit: If the product arrives damaged, please report it immediately with clear photos of the damage.

  • Incorrect Product Received: If you receive the wrong product, we will arrange for a replacement or correct item to be shipped.

Refund Policy (for Returns):

If you opt for a return instead of a replacement, you will be eligible for a full refund under the following conditions:

  • Payment Method: Refunds will be processed to the original payment method (credit/debit card, UPI, or net banking).

  • Inspection: The returned product will be inspected by our quality team. Refunds will be initiated only after approval.

  • Processing Time: Refunds typically take 5-7 business days to reflect in your account after processing.

Return & Replacement Process:

  1. Contact Customer Support:

    • Reach out to our support team via email or chat with your order details.

    • Share clear images or videos showing the issue (for damaged or defective products).

  2. Inspection & Approval:

    • Our team will inspect the returned item.

    • If approved, we will proceed with a replacement or refund.

  3. Shipping the Return:

    • We will arrange for a pickup of the product.

    • In case pickup is not available in your area, you may need to self-ship the item. We will reimburse reasonable shipping costs.

Important Notes:

  • Keep the packaging: Ensure you keep the original packaging intact until you are fully satisfied with the product.

  • Timely Claims: Report any issues within the 5-day return window for a smooth resolution.

  • Customer Support: For assistance, feel free to contact our support team via email or chat.

We are committed to ensuring you have a seamless and satisfactory experience with us.